Musk to cancel Starlink subscriptions in South Africa due to breach of terms of service

The termination is due at the end of April, and is due to users registering outside of SA to circumvent the lack of availability within the country

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Newsroom

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April 17, 2024

Musk to cancel Starlink subscriptions in South Africa due to breach of terms of service

Starlink, the satellite internet service provider owned by Elon Musk's SpaceX, has issued a warning to users in South Africa, stating that their services will be terminated by the end of April due to violations of the company's terms and conditions.

In an email sent to many South African users, Starlink cited the use of its kits outside of designated areas, as indicated on the Starlink Availability Map, as the reason for termination. The email emphasized that users will only be able to access their Starlink account for updates after the service is terminated.

Despite its potential to revolutionize connectivity, Starlink has been unable to obtain a license to operate in South Africa from the Independent Communications Authority of South Africa (Icasa). Icasa's requirements mandate that any applicant must have 30% black ownership to be considered for a license.

Many in South Africa have resorted to creative methods to access Starlink services, including purchasing roaming packages from countries where Starlink is licensed. However, Icasa clarified in a government gazette last November that using Starlink in this manner is illegal.

Starlink itself reiterated in the recent email to users that the 'Mobile – Regional' plans are meant for temporary travel and transit, not permanent use in a location. Continuous use of these plans outside the country where service was ordered will result in service restriction.

Starlink advised those interested in making its services available in their region to contact local authorities.

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